Return & Refund Policy

Last Updated: October 20, 2026

Business Information & Contact Details

Brand: MAVEROLIR

Legal Business Name: Shenzhen Shuimuyanhua Network Technology Co., Ltd.

Business Address: Room 1204, Building C, Phase II, Excellence Baozhong Times Square, No. 15-3 Haitian Road, N23 District, Haibin Community, Xin'an Subdistrict, Bao'an District, Shenzhen, Guangdong, China

Responsible Person: Mao Jun

Customer Service Email: service@maverolir.com

Telephone: +86 13579842596

Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM PDT

Introduction

MAVEROLIR is operated by Shenzhen Shuimuyanhua Network Technology Co., Ltd.

This policy explains the return, exchange, and refund procedures for purchases made through maverolir.com.

We offer 180 Days Free Return for eligible orders, subject to the conditions outlined below.

If applicable consumer protection laws provide additional rights, those rights continue to apply.

1. 180-Day Free Return Policy

Customers may request an eligible return within 180 calendar days after receiving their order.

The 180-day period begins on the confirmed delivery date, not the date the order was placed.

For eligible returns requested within this period, MAVEROLIR covers the return shipping cost.

To request a return, contact our customer service team within 180 days of delivery and provide your order number and the item you wish to return.

Please do not send any items back before receiving return authorization and shipping instructions.

If your order arrives in separate shipments, the 180-day period for each item begins on its respective delivery date.

If a package is missing or the delivery date is disputed, please contact us so we can review the carrier information.

2. Return Eligibility

For change-of-mind returns, eligible bath mats, rugs, and other home products must meet the following conditions:

Items must be unused and unwashed.
Items must be clean and in their original condition.
All included accessories, components, and labels must be present.
Original packaging should be used when available, or suitable protective packaging should be provided.
Proof of purchase or an order number must be available.

We cannot accept change-of-mind returns for items that have been used, washed, altered, stained, or damaged after delivery.

Gift cards and products clearly identified as personalized or made to order before purchase are not eligible for change-of-mind returns.

Products marked as final sale may be excluded from change-of-mind returns only where that restriction was clearly disclosed before purchase.

These exclusions do not limit your rights if an item arrives damaged, defective, incorrect, or materially different from its description.

3. How to Start a Return

Step 1 — Contact Customer Service

Email service@maverolir.com within 180 calendar days after delivery.

Please include:

Your order number.
The product you wish to return.
The reason for the return.
Clear photographs, if the item is damaged, defective, or incorrect.

Step 2 — Receive Return Authorization

Our customer service team will review your request and confirm whether the return meets our eligibility requirements.

For an approved return, we will provide the appropriate return instructions and a prepaid return shipping label or another company-paid return arrangement.

Step 3 — Prepare and Ship Your Return

Pack the item securely and follow the return shipping instructions provided by our team.

Please keep the return tracking information until your request has been resolved.

Step 4 — Return Inspection

Once the returned item reaches the designated return facility, we will inspect it and notify you of the refund decision.

Return Shipping Address

Our registered business address is listed at the beginning of this policy. It is not automatically the designated return shipping address.

Please do not send returns to our registered business address or any other location without prior authorization.

The correct return address and shipping instructions will be provided after your return request has been approved.

4. U.S. Shipping Rates & 180-Day Free Returns

The following shipping methods and charges reflect our U.S. checkout shipping settings.

Shipping Method	Eligible Order Subtotal	Outbound Shipping Fee	Return Policy
Standard Shipping	$1.00–$38.99	$2.99	180 Days Free Return
Free Standard Shipping	$39.00–$48.99	Free	180 Days Free Return
Express Shipping	$0.00–$48.99	$5.99	180 Days Free Return
Free Express Shipping	$49.00 and above	Free	180 Days Free Return

All four shipping methods include 180 Days Free Return for eligible orders.

This means:

Customers may request eligible returns within 180 calendar days after delivery.
MAVEROLIR covers return shipping costs for approved returns within the applicable 180-day period.
There is no separate 30-day or 90-day free-return-shipping restriction.
No restocking fee is charged for eligible returns.
Customers must contact our customer service team before returning an item.

The original outbound shipping charge, if any, is generally not refunded for a change-of-mind return.

If an item is damaged, defective, incorrect, or materially different from its description, we will also refund the original outbound shipping charge applicable to the affected item or order, where appropriate.

For destinations outside the United States, where international ordering is available, please contact us before returning an item so we can confirm the available return arrangements and applicable shipping conditions.

Any rights provided by applicable law remain unaffected.

5. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If you receive an item that is damaged, defective, incorrect, or materially different from its description, contact our customer service team as soon as reasonably possible.

Please provide:

Your order number.
A description of the issue.
Photographs of the product and packaging, if available.

We will review your request and provide an appropriate solution, which may include:

A replacement item.
A refund.
Return shipping instructions.
Other appropriate assistance based on the circumstances.

Where a return is required because of our error or a product fault, MAVEROLIR will cover reasonable return shipping costs.

Reporting a problem promptly helps us resolve it efficiently, but does not shorten the 180-day return period or any rights available under applicable law.

6. Refund Processing

Once we receive and inspect an approved return, we will notify you of the result by email.

If the return is approved, we will issue the refund to your original payment method within 5–10 business days after inspection.

Your bank or payment provider may require additional time to process and display the refund.

If we determine that a physical return is unnecessary, we will notify you of the refund approval and issue the refund within 5–10 business days of that approval.

Refunds generally include the amount paid for the eligible returned item and any original outbound shipping charges refundable under this policy.

We do not issue refunds to an unrelated payment card or bank account.

If more than 10 business days have passed since we confirmed that your refund was issued and you have not received it, please contact our customer service team with your order number.

7. Exchanges

Customers may request an exchange within 180 calendar days after delivery, subject to product eligibility and stock availability.

Exchanges may be requested for a different:

Size.
Color.
Design.
Eligible product variation.

Please contact our customer service team before returning an item for exchange.

We will explain the available options, return procedures, and any applicable price differences before processing the exchange.

If the requested replacement is unavailable, you may choose a refund for an eligible return.

8. Order Cancellations

If you wish to cancel an order, please contact our customer service team as soon as possible.

We will attempt to cancel the order before it is processed or dispatched.

If the order has already been shipped, cancellation may no longer be possible. In that case, you may request an eligible return after delivery in accordance with our 180-day return policy.

If an order is successfully canceled before shipment, any payment already collected for the canceled items will be refunded to the original payment method.

9. Consumer Rights

Nothing in this policy excludes or limits any consumer rights that cannot legally be waived.

Where applicable law provides additional protections concerning defective goods, incorrect items, refunds, or returns, those protections will continue to apply.

We aim to handle return and refund requests fairly, transparently, and in accordance with our published policies.